- 1Ask when the customer is happy
- 2Make the review one tap away
- 3Avoid five mistakes that get reviews removed
Why reviews matter
Before a new customer visits you, they look you up on Google Maps and read what others wrote.
- 1Customers read reviews before deciding
- 2They build trust in your shop
- 3They help you show up nearby
Ask at the right moment
- 1After a good experience
The customer finished happy: ask with a kind word.
- 2On the receipt or table
A clear QR with “Rate us on Google” works without you asking.
- 3A message after the service
A simple WhatsApp within a few hours, before the details fade.
Write a short, honest message
Thank the customer first, then ask for their honest opinion. Two sentences are enough, in your customer’s language.
Thank-you after the service · Your reply
Thanks for visiting! Your honest feedback helps us improve, and a Google review takes a minute:
[link]
Anyone on your team can say it too: “If you liked it, a review really helps us.”
What Google’s policy forbids
Do
- Ask every customer, without exception
- Ask for their honest opinion
- Share the direct link with no middleman
- Reply to every review respectfully
Avoid
- A discount, gift or reward for a review
- Asking only happy customers, or diverting unhappy ones elsewhere
- Asking for a specific star rating
- Writing reviews yourself, or having staff and relatives write them
- Buying reviews
Track the results and improve
Watch how many people open your link and where your QR gets scanned most. From your private statistics page you see which placement (counter, table or receipt) brings in more customers.
- A direct link ready to share
- A QR in at least two places
- A thank-you message on WhatsApp
- Check the numbers every two weeks